Cancellations & Refunds Policy

Trial Period

We believe in the quality of our service and want you to be completely satisfied before making a financial commitment. That is why we offer a comprehensive 21-day free trial that includes:

1. Full access to all platform features and functionality
2. Ability to test with your actual estate data
3. Complete technical support during the trial
4. No credit card or payment information required upfront

This trial period is designed to give you sufficient time to evaluate Oak and determine if it meets your estate management needs.

No Refund Policy

Due to the comprehensive nature of our free trial period, Oak does not offer refunds for subscription payments. We operate on the principle that our 21-day trial gives users adequate time to evaluate our platform before making a purchase decision.

By the time you decide to subscribe to Oak:

1. You have had 21 days of hands-on experience with the platform
2. You have been able to test compatibility with your specific needs
3. You have received answers to any questions from our support team
4. You have made an informed decision based on actual platform usage

Subscription Cancellation

While we do not provide refunds, you may cancel your subscription at any time. Upon cancellation:

1. You will continue to have access to Oak until the end of your current billing period
2. No further charges will be applied to your account
3. You will lose access to the platform when your current billing period ends
4. Your account data will be retained for a period of 30 days after subscription ends

To cancel your subscription, you can use the cancellation option in your account settings or contact our support team.

Exceptional Circumstances

In cases of prolonged service outages or significant technical issues that prevent usage of the platform, Oak may consider service credits or partial refunds on a case-by-case basis. Such determinations are made at the sole discretion of TeamBlackBox Private Limited management.

Contact Us

If you have any questions about our cancellations and refunds policy, please contact us.